Tiers

Reward regular customers and big savers!

You can now offer your regular customers an extra bonus by using Tiers. Tiers allow you to automatically assign savers a certain status. For example, consider Bronze, Silver and Gold as tiers, where a higher total credits received or number of transactions leads to a higher tier. You can then apply alternative loyalty rules that apply to a specific tier.

How do I set up Tiers? 

To set up Tiers, follow these steps:

1. Log in to your Business Dashboard, go to Loyalty and then click Tiers
2. Click Add and fill in the name of the tier. Then click Create
3. At Basic you can change the name and description of the tier, here you can also add an image
4. Under Terms, add one or more Terms. If a tier contains no terms, any contact is eligible for this level

Terms

With multiple terms within a tier, a saver must meet all conditions to enter the tier. 

Contacts can only be assigned one tier at a time. For this reason, the order in which the tiers are listed is important. 

Use tiers to reward savers 

It's always nice to reward regular customers or to motivate new customer to visit you more often. Here are some ways you can do this! 

Loyalty rules

In the Business Dashboard, at Loyalty > Rules you can add loyalty rules that only apply to a particular tier. For example, you can let customers in a high tier save 10% faster, or give an extra 5 points with each transaction. Read more about loyalty rules here. 

Rewards

Want to offer exclusive rewards for certain customers or make existing rewards cheaper for customers in a higher tier? In the Business Dashboard, under Loyalty > Rewards, you can add rewards that are only visible to customers within a specific tier. You can do this by applying a visibility filter to the contact attribute tier for a reward.